{"id":273,"date":"2026-07-19T16:53:05","date_gmt":"2026-07-19T16:53:05","guid":{"rendered":"https:\/\/neofy.shop\/?page_id=273"},"modified":"2026-07-19T16:53:48","modified_gmt":"2026-07-19T16:53:48","slug":"neofy-refund-returns-policy","status":"publish","type":"page","link":"https:\/\/neofy.shop\/?page_id=273","title":{"rendered":"Refund & Returns Policy"},"content":{"rendered":"\n

Last updated: 19.07.2026<\/em><\/p>\n\n\n\n

Your Right to Return (14 Days)<\/h2>\n\n\n\n

As a customer in the EU, you have the right to withdraw from your purchase within 14 days<\/strong> of receiving your order, without giving any reason.<\/p>\n\n\n\n

To start a return, use the “Withdraw from contract”<\/strong> link in our website footer or from your My Account \u2192 Orders<\/strong> page. You’ll need your order number and the email used at checkout.<\/p>\n\n\n\n

How Refunds Work<\/h2>\n\n\n\n
    \n
  • Once we receive your withdrawal request (and the returned item, if applicable), we will process your refund within 14 days<\/strong>.<\/li>\n\n\n\n
  • Refunds include the item price and standard delivery cost<\/strong>.<\/li>\n\n\n\n
  • Refunds are issued to your original payment method (Stripe or PayPal).<\/li>\n\n\n\n
  • You are responsible for return shipping costs, unless the item arrived faulty, damaged, or incorrect.<\/li>\n<\/ul>\n\n\n\n

    Faulty or Incorrect Items<\/h2>\n\n\n\n

    If your item arrives damaged, defective, or different from what you ordered, contact us at contact@neofy.shop<\/strong> with your order number and photos of the issue. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.<\/p>\n\n\n\n

    What Can’t Be Returned<\/h2>\n\n\n\n
      \n
    • Items that are custom-made or personalized for you<\/li>\n\n\n\n
    • Sealed items unsealed after delivery for hygiene\/health reasons (e.g. certain pet care or personal-use items)<\/li>\n\n\n\n
    • Digital content already accessed with your consent<\/li>\n<\/ul>\n\n\n\n

      Legal Guarantee (2 Years)<\/h2>\n\n\n\n

      Separately from the 14-day withdrawal right, all products are covered by the statutory 2-year legal guarantee<\/strong> against defects under EU consumer protection law.<\/p>\n\n\n\n

      Delivery Time Note<\/h2>\n\n\n\n

      Because our products ship directly from our suppliers, delivery may take longer than typical domestic orders (generally 10\u201325 business days). The 14-day withdrawal period begins from the date you receive<\/strong> your order, not the date you place it.<\/p>\n\n\n\n

      Questions?<\/h2>\n\n\n\n

      Contact us at contact@neofy.shop<\/strong> \u2014 we’re happy to help with any return or refund question.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Last updated: 19.07.2026 Your Right to Return (14 Days) As a customer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To start a return, use the “Withdraw from contract” link in our website footer or from your My Account \u2192 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-273","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t